Sunday, July 17, 2011

Pet Peeve Pt. 2

Yes again I feel the need to complain/vent since that's what blogs are for in my opinion It does stem from my original Pet Peeve post fyi. After sending another message on arefire to Sobe Botanicals asking about what colors she would suggest for green eyes seeing as she didn't have a specific kit for green eyes. Now I know enough from working as  MUA for certainand being a Free Lance MUA what colors go with what eye colors, but I don't know Sobe Botanicals colors because I didn't make them obviously. I've emailed companies before like Spell Cosmetics, Meow Cosmetics, and some more Indie like Heavenly Naturals, and Concrete Minerals asking them the same questions and I;ve always received a helpful and quick response.This is the response I got from Sobe Bontanicals

"Hi Molly,
Thank you for your interest. I see you're a mineral makeup company (hence your name). When I started my company I did all the research to find out what what goes with different eyes, etc & I still continue doing my own research. I also see you wrote a pet peeve about me online, which I really don't appreciate. I'm always here for all my customers & answer all legitimate questions. Maybe I'm reading you wrong, but the question seems to be asking me what color kits you should put together for your business. I apologize, but I don't respond to those type of questions or when people ask for recipes, etc. Just as I don't think anyone else would either. I'm not being rude, but I feel those type of questions are not appropriate. Thank you again

Best of luck to you & your business!

Seriously? (that at least was the first thing that came to mind when I finished reading the message). I was asking about her colors how does that translate into making color kits for my company? This was my response.

"I had purchased a heartsy voucher, and was curious as to the shadows that would be the best to choose so that I could get items I enjoyed, and not something I was disappointed in. Sorry for the miscommunication I'll just see if heartsy will refund the voucher some how since asking for suggestions on your products means I'm asking questions for my business. Just because I own my own shop doesn't mean I am a customer like everyone else, and I should be treated with respect, not like I am only asking question for personal gain."

I'm sorry but thinking somehow I'm different just because I own a business is nonsense in my opinion. I'm like anyone I buy from Indie companies like Black Rose Minerals, Linnaeus Cosmetics, and Persephone Minerals (all of which I love). I love buying from other companies. I find it so exciting, and a lot of fun. I love seeing what what other people came up with, but NEVER do I use that for my own personal gain as can be observed from what I sell. I was looking forward to trying to Sobe Botanicals since the shadows looked really nice and that there is kaolin clay in their foundations, but this whole thing has left a bad taste in my mouth. This like saying that anyone who owns a MMU company shouldn't purchase from another.

Sorry if I seem overly irritated over the whle mess. I just wanted a prompt answer because I was hoping to place an order, and receive the items before I went on vacation because I am in need of mineral foundation with kaolin clay. This is my blog, and how I feel.


Risela03 said...

OH geez!!! For her to say that is rude. Just because we own our own companies does not mean we are out to buy from other companies just to copy them! I purchased a voucher from Heartsy for them too. I have yet to receive my order. This is very off puttting.
I purchase from other Indie shops to support them and because they have awesome stuff. There is plenty of room for all of us we all bring something different to the table.

DazzleGlam said...

The only thing I may be guilty of is being too vague on what I was looking for, but STILL.. you should never talk to someone like that. Not even the people who constantly message sellers for "free items" for them to review on their blog or youtube. I'm even nice to them.. if I remember to respond.